Call center manager - Downtown Montreal

Job Order ID:6773
Web Publication Date:8/13/2019
Job Location:Montreal Quebec Canada
English Function Note:

Staffing services by Gardaworld is recruiting a Bilingual Call Center Manager for one of our clients within the health industry in the Montreal Downtown area.



  • Provide daily direction and communication to employees
  • Manage inbound calls and educate customers to convert them from leads to appointments;
  • Create script frameworks to streamline the booking process and concisely address common customer questions;
  • Achieve and consistently exceed monthly goals and quotas;
  • Act as the internal point person to troubleshoot, resolve issues and maintain up to date clinic information - working closely with the operations and medical teams;
  • Provide continual evaluation of processes and procedures. You will be responsible for suggesting methods to improve efficiency and service to both internally and in client-facing operations;
  • Provide performance feedback and coaching on a regular basis;
  • Receive and manage corporate and/or group sales contracts;
  • Create and maintain a high-quality work environment so team members are motivated to perform at their highest level;
  • Use appropriate judgment in upward communication regarding department or employee concerns;
  • All other related tasks

Essential qualifications:

  • 3 years of inside sales experience preferable
  • Excellent listening and communication skills (oral and written)
  • Demonstrated ability to multi-task and follow through while paying strict attention to detail
  • Proficient with online platforms and phone systems an asset
  • Bilingual (French/English)
  • Able to work well in both independent and team environments
  • Comfortable working in a fast-paced and dynamic start-up environment

Employment conditions:

  • Salary 42,000 per year + Comission
  • Full time position
  • Located in Montreal downtown


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GardaWorld is an equal opportunity employer and takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, disability or any other protected status.

We thank all applicants for their interest in the position; however, we will communicate only with selected candidates.  


About Staffing Services by GardaWorld :

Staffing Services by GardaWorld offers temporary and permanent work opportunities in various areas such as: customer service and sales, administrative support, accounting and banking, call center, industrial and logistics.

Specialized in outsourcing staff, recruitment, training and coaching, GardaWorld has developed a unique and proven way to provide rapidity and outstanding service market flexibility.